Shipping policy
Shipping & Returns
SHIPPING
When will my order ship?
We ship Monday–Friday. Orders placed before 2:00 PM ET typically ship the same day; orders after the cutoff ship the next business day. You'll receive tracking as soon as your order is fulfilled.
How long does shipping take?
Standard U.S. shipping is typically 3–5 business days after shipment. Expedited options are available at checkout.
What does shipping cost?
Free standard shipping on U.S. orders of $250 or more. Orders under $250 ship at a standard rate calculated at checkout based on your delivery address. Any cost for faster service is shown before you pay.
Which carriers do you use?
We ship via UPS, USPS, and FedEx. The carrier for a given order depends on the items, weight, and destination.
Can I expedite my order?
Yes—expedited shipping options and their costs are shown at checkout. If you need a guaranteed delivery date, contact us before ordering and we'll help you choose the right service.
Do you ship internationally?
We currently ship within the United States only.
My package shows delivered but I can't find it—what now?
Check with household members or neighbors, parcel lockers, and alternate entrances. If it's still missing after 24 hours, contact us and the carrier to start a trace.
My tracking hasn't updated in days—what should I do?
Carriers occasionally stop scanning a package while it's in transit. If your tracking hasn't updated in 3 or more business days, contact us and we'll open a trace with the carrier.
RETURNS, EXCHANGES & WARRANTY
What's your return policy?
Start by reaching out to us—email info@bludotinc.com or call 574-277-2306 with your order number, and we'll issue a return authorization. Returns are accepted on unused items in original, unopened packaging within 30 days of delivery. Once authorized, we provide a prepaid return label—return shipping is on us.
Who pays for return shipping?
We do. Once your return is authorized, we'll send you a prepaid return shipping label—there's no return-shipping cost to you on eligible returns.
Are opened, installed, or custom-cut products returnable?
No. For safety and quality reasons, products that have been opened or used, products that have been installed, and custom-cut line are not returnable unless they arrived defective.
What if I received the wrong item or it arrived damaged?
Email info@bludotinc.com with your order number and photos, and we'll make it right.
SUPPORT
How do I reach support?
Email info@bludotinc.com or use our contact form. Typical hours: Monday–Friday, 9:00 AM–5:00 PM ET.